We become experts on our clients' businesses. This allows us to solve their needs and challenges and confidently translate their ideas into tangible design solutions that solve operational problems, effect cultural change, and prepare them for the future.

Kim Heartwell
President and CEO

As President and CEO for CRTKL, Kim Heartwell leads the firmwide vision and market growth strategies with a nuanced understanding of making organizations thrive. Her lasting commitment to CRTKL is evident. In her three decades at the firm, she has held numerous positions – from junior architect to D.C. office leader to global Workplace practice leader. Specifically, her expertise in workplace design, change management, and mobility strategies for complex organizations will directly influence the growth and advancement of CRTKL as it expands its footprint.

Kim’s tenure with the company has led to some of the most impactful workplace projects, growing the business into an impressive global force. She has a genuine affinity for working with complex corporations and agencies to create spaces that unify and exemplify her clients’ mission-focused environments that boost morale, increase efficiency, facilitate communication and collaboration, and incorporate green principles.

Kim believes the relevancy of a global, ideas-based practice like CRTKL is more relevant than ever to address the challenges humanity faces today – from health and well-being to resiliency and security, as the built environment impacts all.  She ensures that every location across the firm is advancing positive outcomes in their communities.

Kim began her education with a Bachelor of Arts in Art History and progressed to a Master of Architecture from the University of Virginia. In her spare time, she and her husband enjoy dog-walking, cooking and the occasional puzzle to unwind.


Change Management
Interior Architecture and Design
Workplace Interior Architecture and Design
Workplace Strategy
Corporate Workplace
North America
Middle East/Africa
South Asia


University of Virginia, Bachelor, Art History
University of Virginia, Master, Architecture


CoreNet Global
DC Building Industry Association
Urban Land Institute