Announcement | April 29, 2020

Mall Resilience in a Time of Viral Events

CallisonRTKL’s leaders in Hong Kong rethink shopping in the age of pandemics


APRIL 29, 2020—HONG KONG—As the world begins to emerge from lockdown, Asia is taking the lead in opening cities and towns for commerce and establishing a sense of normalcy. The mall has always been a destination, a reliable and exciting environment—and it can be still with proper planning.

In CallisonRTKL’s Hong Kong office, Darryl Custer and Cass Choong explore what it takes for shopping centers to remain relevant at a time when consumers are both practicing social distancing and are hyper-aware of hygiene. In their report, Mall Resilience in a Time of Viral Events, they provide both a short-term crisis response and offer inventive new approaches for the long-term.

Please read on to learn how health and wellness, smart city technology and operational excellence are key to successfully reopening malls and how our designers are rethinking the shopping experience in the age of pandemics.